AKUA1FLY Platform Payment Policy

1. Purpose

This policy defines the billing terms for the digital services provided by AKUA1FLY, as well as the rules applicable to Value Added Tax (VAT), electronic payments, payment receipts and refunds.

2. Nature of the amounts charged

AKUA1FLY operates a digital matchmaking platform.

The platform does not bill air transport.

The amounts charged by AKUA1FLY correspond exclusively to service fees related to matchmaking, request processing, digital tools provided, document management, reservation tracking, electronic ticket generation and operational follow-up.

The flight price is freely determined between the pilot and the client.

AKUA1FLY does not collect the flight price on behalf of the pilot.

3. Person liable for platform fees

The service fees are payable by the pilot upon final validation of the transaction giving rise to billing.

The invoice or receipt is issued in the name of the pilot holding the relevant user account.

4. Applicable VAT

The digital services provided by AKUA1FLY are subject to Value Added Tax in accordance with the applicable tax provisions.

The rate currently applied by the platform is 8.5%.

The payment receipt systematically distinguishes the amount excluding tax, the VAT amount and the amount including all taxes.

5. Presentation of amounts

Each receipt includes in particular the receipt number, payment date, transaction reference, service description, amount excluding tax, VAT at 8.5%, amount including tax, payment method and electronic payment reference.

6. Secure payment

Payments are made exclusively through the secure payment solution integrated into the platform.

AKUA1FLY never stores users’ full banking data.

Sensitive information is processed directly by the payment provider in accordance with applicable security standards.

7. Payment receipt

After payment validation, an electronic receipt is automatically generated.

The receipt can be downloaded from the pilot’s personal area and sent by email.

8. Promotional codes

When promotional codes are applied, the discount is calculated before VAT is applied where regulations so require.

The receipt separately shows the discount granted.

The VAT amount is recalculated on the actual taxable base.

9. Cancellation and refund

When the refund conditions are met, AKUA1FLY processes the refund using the original payment method.

The refund covers only platform fees where they are refundable.

The applicable terms are specified in the Terms of Use.

10. Archiving

Payment receipts are kept in the user area for the applicable legal retention period.

They can be downloaded at any time in PDF format.

11. Contact

Any question relating to an invoice, a receipt or VAT application may be sent to AKUA1FLY administrative support via the platform contact area.